Detail Information
Job Summary
Position for Client Services Administrator (insurance) - Limpopo
Job Description
Jane Furse, Limpopo
Permanent
R17 200
Location: Jane Furse, Limpopo
Salary: R17 200 p.m.
Our client in the Insurance industry is looking for a Client Services Administrator to provide professional first line support to clients and sales support.
Key responsibilities
Requirements
Send your CV and latest pay slip to ***email***
ATripleA Recruitment and Temps
www.aaaa.co.za
Important
The Job Mail App will be discontinued in Jan 2024. We're moving exclusively to our web platform.
Visit www.jobmail.co.za
Permanent
R17 200
Location: Jane Furse, Limpopo
Salary: R17 200 p.m.
Our client in the Insurance industry is looking for a Client Services Administrator to provide professional first line support to clients and sales support.
Key responsibilities
- Render client services
- Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
- Update client personal details and AIMS notes
- Provide correct and accurate advice to clients on products and services
- Inform clients and update changes to their policy
- Liaise with relevant departments to gather information to resolve clients' queries
- Maintain required business retention rate
- Handle all complaints and enquiries
- Escalate complaints to Office Manager and Complaints Handling Officer
- Follow complaints procedure
- Handle all incoming calls and walk-in clients
- Administrate Claims
- Verify claims documents as per standard procedure
- Assist clients with the completion of claim forms
- Submit all claims received to Head office
- Submit any outstanding documentation as per Head Office request
- Keep claims register up to date
- Advise clients on cancelations
- Advise the client of the process and disadvantages of cancelation
- Retain the policy by proposing different options (loan, partial surrender paid up)
- Inform relevant Sales Manager of the intended cancelation for retention
- As per client's request follow the standard cancelation procedure
- Administrate demutualization process
- Capture client information
- Inform clients of status of their shares
- Update client's information on Aims systems
- Register and forward to Head office
- Office Administration
- Manage mail and fax
- Prepare statistical reports
- Assist with data capturing when required
- Encourage clients to complete the survey
- Fit and Proper Requirements
- Adhere and comply to FSB board notice in terms of FAIS
- Documentation and filing procedures
- Keep record systems up to date
- File and keep documentation for a period as required by the legislation
Requirements
- Formal Education
- Matric
- Recognized Qualification as per the FSB
- RE 5
- Registration as an Employee Representative (FSB)
- 2 Years' Experience in the Insurance Industry;
- 1 Year Client Services
- 1 Years' experience in: Category A, B, C and retail benefits (Advantage)
Send your CV and latest pay slip to ***email***
ATripleA Recruitment and Temps
www.aaaa.co.za
Important
The Job Mail App will be discontinued in Jan 2024. We're moving exclusively to our web platform.
Visit www.jobmail.co.za
Key Skills / Requirements
Please refer to description